Went through the drive thru. No napkins, no straws, no receipt and cold fries. They need 3 windows. One to pay, one to get your food, and a third to get your order fixed. Update 8/22/15- I called corporate and left feedback. The manager of the store contacted me and left a message so I returned his call. He was too busy to talk to me so he said he would call back. He never called back. So, poor service and management who doesn't care about customer service.
(1)
John A.
Dirty. Unswept. The dining area was not cared for. The garbage can door was left open with trash and garbage dragged across the floor. Look at photo. At 6 pm May 9 th the manager was too busy BSing with the help to notice the mess. Longer term filth was to be found on the upholstered back of the long bench seat. Looked like something one would expect in a third world bus stop. Definitely not worthy of New Albany. In a word. NASTY
(1)
Danielle C.
While I like Wendy's in general, this particular one is the worst one I've ever encountered. The staff is generally friendly but the food service is glacially slow, half the time my food order is wrong or incomplete, and they chronically over-salt the fries to the point of being inedible. The last straw was this last time when they --yet again -- forgot to give me part of my order through the drive through. When i called them when I got home to request a refund for the missing item, I was told they cannot process a refund on a purchase made with plastic. They told me all they could do was provide the missing item -- which required me to drive all the way back to the restaurant. On one previous occasion it was the first and only time I left a drive through after ordering my food and before having an opportunity to pay because I was literally in the drive through lane for 10 minutes with only three cars in front of me. I kept going there because it was close to the kids' daycare. Now I will avoid it at all costs.
(1)
Keith B.
It is a fuckin' Wendy's. Parking does suck, but the food is as good as it is elsewhere, and the staff remembers you - that's rare for a fast food chain.
(4)
Erica R.
I love Wendy's but this location is the worst. I have been there many times at different times of day and they never get my order right. I don't ask for anything special at all. The still screw up. I don't think the parking is that big of a deal but the service is the worst of any fast food chain I have ever been to. I live in New Albany and I drive to the Stoneridge Wendy's if I'm in the mood for it. At least there they have great customer service and good food cooked to perfection. The last time I went to the New Albany Wendy'y, I got a piece of frozen raw chicken on my sandwich. No thank you!
(1)
Tory R.
I love Wendy's. Always have, always will. You'd think that in New Albany this one would be a bit more high class than what it is. First off...it seems like you to drive in a hundred circles just to pull into the parking lot. It's also connected to a Tim Hortons....which is a bit confusing if it's your first time here....or even going to the drive-thru. Generally, Wendy's service is very fast and you're on you're way. The last few times I went to the drive thru, I had to wait....and wait.............and wait. I will say that the food is always hot and fresh. No complaints there. But I guess I'm just used to Wendy's having your food hanging out the window before I even pull up. It's a good location and I will still frequent it as I drive to Newark often and like to stop here every now and then. But yeah, I've experienced better.
(2)
Robert T.
This has to be the worst Wendy's in the entire company. Just getting into the place is almost impossible. You can not enter the driveway from New Albany Road, so you have to go to Fodor. Once you are even in the driveway you have to a series of twist and turns and roundabouts to get to a parking spot that is no where near the front door, and more than likely involves climbing some steps, which on this particular day the parking lot and walkways had not been plowed from a "snow storm" that Columbus had the day before - this is a major corporation it should have contracted snow plows!. The food itself is the same that you get at any chain. I had the Cesar Salad, which I have to say is pretty good, and is of "restaurant quality" The place is clean, but the constant yelling back and from from the workers is disconcerting when you are trying to enjoy your lunch in peace! Ironically, a patron of another restaurant that I was with overheard me complaining about this location, and he chimed in that it was terrible as well!
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Drive-Thru : Yes
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Jason P.
Went through the drive thru. No napkins, no straws, no receipt and cold fries. They need 3 windows. One to pay, one to get your food, and a third to get your order fixed. Update 8/22/15- I called corporate and left feedback. The manager of the store contacted me and left a message so I returned his call. He was too busy to talk to me so he said he would call back. He never called back. So, poor service and management who doesn't care about customer service.
(1)John A.
Dirty. Unswept. The dining area was not cared for. The garbage can door was left open with trash and garbage dragged across the floor. Look at photo. At 6 pm May 9 th the manager was too busy BSing with the help to notice the mess. Longer term filth was to be found on the upholstered back of the long bench seat. Looked like something one would expect in a third world bus stop. Definitely not worthy of New Albany. In a word. NASTY
(1)Danielle C.
While I like Wendy's in general, this particular one is the worst one I've ever encountered. The staff is generally friendly but the food service is glacially slow, half the time my food order is wrong or incomplete, and they chronically over-salt the fries to the point of being inedible. The last straw was this last time when they --yet again -- forgot to give me part of my order through the drive through. When i called them when I got home to request a refund for the missing item, I was told they cannot process a refund on a purchase made with plastic. They told me all they could do was provide the missing item -- which required me to drive all the way back to the restaurant. On one previous occasion it was the first and only time I left a drive through after ordering my food and before having an opportunity to pay because I was literally in the drive through lane for 10 minutes with only three cars in front of me. I kept going there because it was close to the kids' daycare. Now I will avoid it at all costs.
(1)Keith B.
It is a fuckin' Wendy's. Parking does suck, but the food is as good as it is elsewhere, and the staff remembers you - that's rare for a fast food chain.
(4)Erica R.
I love Wendy's but this location is the worst. I have been there many times at different times of day and they never get my order right. I don't ask for anything special at all. The still screw up. I don't think the parking is that big of a deal but the service is the worst of any fast food chain I have ever been to. I live in New Albany and I drive to the Stoneridge Wendy's if I'm in the mood for it. At least there they have great customer service and good food cooked to perfection. The last time I went to the New Albany Wendy'y, I got a piece of frozen raw chicken on my sandwich. No thank you!
(1)Tory R.
I love Wendy's. Always have, always will. You'd think that in New Albany this one would be a bit more high class than what it is. First off...it seems like you to drive in a hundred circles just to pull into the parking lot. It's also connected to a Tim Hortons....which is a bit confusing if it's your first time here....or even going to the drive-thru. Generally, Wendy's service is very fast and you're on you're way. The last few times I went to the drive thru, I had to wait....and wait.............and wait. I will say that the food is always hot and fresh. No complaints there. But I guess I'm just used to Wendy's having your food hanging out the window before I even pull up. It's a good location and I will still frequent it as I drive to Newark often and like to stop here every now and then. But yeah, I've experienced better.
(2)Robert T.
This has to be the worst Wendy's in the entire company. Just getting into the place is almost impossible. You can not enter the driveway from New Albany Road, so you have to go to Fodor. Once you are even in the driveway you have to a series of twist and turns and roundabouts to get to a parking spot that is no where near the front door, and more than likely involves climbing some steps, which on this particular day the parking lot and walkways had not been plowed from a "snow storm" that Columbus had the day before - this is a major corporation it should have contracted snow plows!. The food itself is the same that you get at any chain. I had the Cesar Salad, which I have to say is pretty good, and is of "restaurant quality" The place is clean, but the constant yelling back and from from the workers is disconcerting when you are trying to enjoy your lunch in peace! Ironically, a patron of another restaurant that I was with overheard me complaining about this location, and he chimed in that it was terrible as well!
(1)